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  • Ford

Customer Reviews for Ken Grody Ford of Carlsbad Carlsbad, CA

Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.

At Ken Grody Ford of Carlsbad in Carlsbad, CA, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Ken Grody Ford of Carlsbad, allow us the opportunity to earn your business.

I just wanted to let you know how much i appreciate all of your help. I realize that you went above and beyond anything expeceted of you. You showed a lot of character and I have a lot of rescpect and gratitude for that. Thanks again,

Clarise Larion

About two weeks ago I had a very kind and caring experience with your employees.I can say that all of them go above and beyond what customer services truly stands for but one man individually came to help me in a way I can never say thank you enough. Jason Noble spent not an hour, but many helping me fix a personal problem that had nothing to do with him. I had purchased two vehicles from Manny, Sean, and Jason just two months earlier before falling out with another vehicle that was not in my name but belonged to my mother. Now with three vehicles in my name one of which we did not want because we were in a bind. We had a fiesta, fusion, and a denali. Among the three we were upside down approx 13,000 dollars. You can see how my heart was breaking. Jason went to lengths that I never would have asked for or even guessed a salesman or businessman would ever attmept. He treated me as a person not a customer or a price tag. With that I am truly grateful. he looked out for my family and because of this I will never purchase another vehicle that is not a ford. Besides ford vehicles being amazing today, it was and is truly Jason that will keep me in there permanently. Currently we have just one F150 , due to the fact that we traded in all three because of finances falling from the denali. I can promise you this however that within the next year i will be back to buy a vehicle for myself and I will forever send all my friends and family and anyone I speak to, to Ken Grody Ford to pay forward the kindness, and sheer professionalism that i received there. Thank you so much for having a beautiful staff that allowed me this amzing life experience. This shows that Ford is more than just a label. Best regards,

Regina Shelly

I was looking for a new Mustang GT 5.0, they showed me one that was sold, and then found the one I bought at their other dealership. I bought the car, drove home, and watched a movie while they moved the car from the other dealer, fueled and cleaned it, and brought it to my home. It was the best car buying experience I have ever had. Thank you,

Charles Miller

Ski Wisniewski was absolutely wonderful to work with. I would recommend him to any and all friends and family. He is responsible for the excellent experience I had with Ford. He made the process extremely easy and went out of his way to accommodate my requests. He communicated and disclosed everything I needed to know from the get go. I will always buy cars from Ski in the future. Thank you!

Jill Cook

I love my Flex!!! Recommend it to anyone that stops me and definitely refer them to this dealership. Thank you,

David Volz

I can not say enough about the excellent customer service I received when purchasing my new Fusion. Not only was my sales person Robert a pleasure to work with the finance gentleman was wonderful. Thank you for such a pleasant experience. Thank you,

Cynthia Rowe

Our slaes rep was Tony Delserro and he was fabulous to work with. Thank you,

Dana Lafleur

This dealership is honestly the best dealership I have ever dealt with before. If I am in the local area the next time I'm searching for a car, they will be the first place I go to. They are great people and I love my new Ford Mustang! Thank you,

Robert Shepard

Excellent service experience overall. Darrin understood my concerns, and even went as far as to get the service manager over to hear my description of the problem (was a faulty climate control sensor, which made driving in the truck quite uncomfortable.) The service team tackled it and work was completed before I was able to even get back to get the truck. Thank you,

David Shepard

Very satisfying and very kind and professional. Thank you,

Frances Jordan

This was a great experience in buying a car. I loved my Ford Expedition and I will miss her faithful service, but my daughter loves her new Ford Escape. She has sent us little texts about how much she loves her car! I am proud to own a Ford and truly appreciated a well run American business. Thank you for declining the ridiculous government bailout. I recommend Ford to everybody I know! Thank you,

Kim Smith

The service technicians are always very friendly, helpful, and informative. The work is always completed in a timely manner, and I feel like I can trust their recommendationsand quality of work. Thank you,

Claudia Rojas

Great team and experience. Thank you,

George Longe

Very good. Thank you,

David Shaputis

It was great, will come in when my girlfriend needs a new car. Thank you,

Luis Deltoro

Courtesy. Thank you,

Margaret Silk

Hands down, the best dealership in So Cal. Kurt and his team are the true professionals. This is our 6th car from Kurt. Thank you,

Brian Cameron

Very satisfied with all the people that helped me get the car (Tyler, Ramon, Kevin.) Great team and very very pleased with 2010 Fusion. Perfect fit and thank you to the Ken Grody team.

The floor manager Tony and sales manager Jason were outstanding. It was a positive experience and I will send more business their way. Thank you,

Edward Rigney

It was great. I would definitely recommend dealership and salesmen. Thank you for the experience. Thank you,

Fabian Serrato

This is the second vehicle I've had with this service advisor plus he takes care of my families cars too. Way to go Mike! Thank you,

Carol Maxwell

I like Ford products and the service I received. Thank you,

Rod Schultz

I don't like being pressured, and my wife doesn't like wasting time. theses were the two things that exceeded our expectations. Thank you for my 5th vehicle in 10 years. It has been simple to be a Ford owner. Thank you,

Richared Howe

Daniel Chavez was very knowledgable about the car and sync. Ramon worked hard to get us financed. Jason brought everyone together to get the deal done. All these are individuals that I will definitely buy cars from. Thank you,

Robert Buchanan

Glad I bought the truck there. Great people. Thank you,

Benjamin Bohl

My experience at Ken Grody Ford was amazing. Jasonand Tony my salesmen helped me to get into my car and bent over backwards to assist me in every way. This is my 3rd Ford purchased form Ken Grody to all my family and friends, Jason even. Thank you,

Shawn Ramirez

I love my Escape! Thank you,

Leah Nelson

Very satisfied and impressed with the overall experience. Our sales agent was great. Thank you,

Doreen Bonner

The biggest was no high pressure and quick and easy because we were referred by Mike Stevenson, we hope we were given the deal that was the best because we trusted. Thank you,

John Stevenson

This was a great experience with everyon that helped me. I trusted that they would do their best to help me. I felt comfortable and everyone was very nice. Thank you,

Anita Mendoza

I'm completing this for my daughter. We bought the car for her. Thank you,

David Kelder

This was the best service experience I have ever had at any dealership in my 49 years of car ownership. I'm looking forward to being able to say this after my next service visit. Thank you,

William Carpenter

I have always been very satisfied with Ken Grody Ford and have regularly purchased and/or leased cars from them. Thank you,

Carol Amos

Herb Alford is a extensively knowledgable person and has a great deal of integrity. He is by far the main reason I bought the Edge. Which I must say is a fine cross over. Thank you,

Richard Galbraith

My sales person was Ski! I felt very at ease with him, that I was able to be my own sales person with no pressure from Ski. He was very helpful and knowledgable, a great friend! Thank you,

Ray Swann

Kevin is one of the best salesman at Grody. I will only deal with him. His knowledge and friendship, willingness to keep us satisfied are a good quality to have for Grody. I have always referred people to Kevin and always will. Thank you,

Theresa Leilani

The sales person I dealt with Andy, did an excellent job. My overall experience with the service people, sales manager, and finance was an excellent one. I have driven Ford products for over 40 years and will continue to do so. I would definitely recomment Ken Grody Ford to as many people as I could. I already have. Thank you,

Richard Laidlaw

Salesman was very informative, curteous, and pleasant to work with and did not pressure us at all. Thank you,

Merilyn Hickman

This dealership helped me get out of the 4CYL XLT Ranger and into this vehicle when the dealership I work at would not help me. I'll be back when the time comes. Thank you Ken Grody and staff!

David Nixon

Excellent, as it was for previous purchases. Have recommended Ken Grody dealerships to friends and family, all have had very positive experiences purchasing vehicles form them too. Thank you,

Gerald Peterka

Robert was great, anything I asked or need to know he told me. He is a very honest sales person and I appreciated that very much. When I had to call him to ask him a question about my new car he called me back right away. I would definitely buy another car from him. He made this car buying experience the best I have had and I thank him for that. Thank you,

Amy Vallas

We went in to "look" at the Ford Edge and drove away in one! Everyone at the dealership was great, treating us with respect and no pressure. They made it very easy to say,"yes." We love our Ford Edge and Ken Grody Ford. Thank you,

Rex Russell

Mike did a great job of solving my concern and had the Escape ready early. Plus it was a great experience to have the problem fixed 100% correctly. Thank you,

Wayne Gilbert

I was very satisfied. Thank you,

Christopher Boyette

Dennis/Mike are two of the best! I've been a customer of Ken Grody Ford for two years, they are professional and personable. Ihave two Ford vehicles and both are serviced at KG Ford. Thank you,

Dan Cornwell

Lots of attention and I felt comfortable the whole time. Thank you,

Douglas Hoover

Dean Simon my salesperson was very professional, friendly, and patient while I was selecting my next vehicle. I would definitely refer someone to Dean. The entire staff including Ramon, General Manager were extremely helpful. There was a calm and postitive feeling I had while purchasing my first car. Thank you,

Donna Granzow

Easy to get the appointment. Stopped on my way home from work and they were able to get me in right away instead of having to schedule and come back. Thank you,

Donnal Hanselman

Chad is the man! Always work hard to keep the clients and undamaged while here for several days. Thanks,

Kevin Gillotti

Ski was a great help in all "respects." Thank you,

William Davenport

Salesman was very accomodating to my special needs and took the time I needed to understand the process. Thank you,

Joanne Dehay

This is the best experience I had leasing a car. I will definitely recommend Ken Grody to everyone. They really care about their customers and will do anything to make them satisfied. Thank you,

William Frick

It was a pleasure working with Andy on this purchase. We've dealt with "those" kinds of sales people in the past and it was refreshing to have a salesman that treated the experience and us, with respect. Thank you,

Robley Mangold

Chad Lawson is a great service advisor. He listens and always comes through with the promised completion time. Very intune with your products.

I am so happy with the people and service that I recommended Ken Grody to friends who has used a Ford Dealership close to his home due to him always being not satisfied bought three SUV's in the last 8 years form Victor A. Abon. Thank you,

Dolores Abon

We were on vacation, our A/C was stuck in the "on" position. We took our car to Ken Grody Ford (with no appointment.) We were immediately greeted and were assured our car would be fixed ASAP. Within 45 mintues our problem was diagnosed and repaired! We are as happy with Grody Ford as we are with our home dealership Sil TerHar Ford (Broomfield, Co.) Thank you,

Job Coddington

Clean, easy, and fast. Went home that eveningin our new car! The sales agent, Andrew Grey was very professional and we concluded the sale quickly. Excellent experience in buying a car. Thank you,

Daniel Wiley

Jose Enriquez is always pleasant to do business with. Thank you,

Walt Skrabski

The professionalism of Ken Grody Ford. Thank you,

Mark Hickman

Dealership had good inventory and was the reason we bought a car at this dealer. Good experience and very nice people. Thank you,

James McIndoe

Enjoyed working with the Grody crew. When my phone wouldn't sync with the nav system, they got someone to help-above and beyond the call of duty. Nice work! Thank you,

Dale Ward

Veronica was awesome! I can not say too many kind words about her. Thank you,

Fallbrook Directory Inc.

We are always afraid to buy a new car but this was easy and fast. Had no problem. Thank you,

Margarita Rodriguez

Jason, Ramon, and Kevin were great to me and my family. They were very patient, sweet, understanding, and very professional. jason is the most amazing manager, and hopefully get's paid very well. All the guys were awesome and sweet. Great team in carlsbad. Thank you,

Jennifer Dibella

My sales person was extremely knowledgable about the Fiesta. I was going to buy a Honda Civic but was interested in the Fiesta and all the other Ford dealers I visited either didn't seem to care to sell a car and/or knew no details about the Fiesta. I came back to this dealership because I knew he could answer my questions. Thank you,

Michelle Rial

Tony Delserro was an excellent salesman. I would be happy to do business with him again. Thank you,

Timothy Kerans

It was such great service. I am in love with Tony and John. They both made me feel at home and helped me get what I needed and at the price that I could afford. I have recommended them to a few of my friends and hope they go out there and buy something from these wonderful people. Thank you,

Nicole Gillison

Fabulous team at Ken Grody. I would tell a friend to buy or lease there. Excellent! Thank you,

Stuart Taran

The floor manager Kevin Azimi was awesome. He helped us in every way, because of this scale. We are in a better financial status thank you Kevin. We will send you our business again in the future as well as our family and friends. Thank you,

Mark Morales

We came in on a Friday night to see the Ford Edge we were interested in . Although it was just what we wanted (a good vehicle at a good price), I was uncomfortable buying right away. I appreciated that we were not pressured to buy that evening. We came back Saturday morning to purchase. The sales rep told us that he intended to give us excellent customer service. I think when you tell the customer that you inteded to give excellent customer service, you have set an intention and the customer knows you are serious. I appreciated that all our many financing questions were answered politely and respectfully. Also, my husband went back later that day to ask about something that didn't seem quiet right and they fully explained to him. That gave us both peace of mind. They were missing one of the keys and found it later and mailed it to us within hours of finding it. We got several phone calls from the dealer asking if they could help us. We were completely happy so we did not need any more help. Of course, it does not hurt at all that the Ford Edge is beautiful and we love it. I love the leather seats and sitting up higher and the good visibility. My husband loves the sync system. It is nice to buy American. Overall, an excellent experience. Thank you,

Nancy Bastian

We would like to thank Tyler, Kevin, Ramon and the rest for all there hard work and for once again getting us approved with Ford credit. This is our third vehicle and I have to say we couldn't be any happier. Once again thank you and keep up with the great service, making us feel as if we were family. No other place gives the great service Ken Grody Ford does. My husband and I look forward to next year. Thank you,

Hoamofaleono Ahio

Terrific experience. Our sales person (Veronica) was professional and curteous. Best new car buying experience ever! Thank you,

Gary Wardein

Enjoyed it very much. Thank you,

Elwyn Crist

Kenny is a very concerned person, and can be trusted to do what has to be done. Thank you,

Bobby Mauldin

Ric Douglas is the best salesman I have ever dealt with. He is a true asset to the dealership and should be recognized as such. Thank you,

Jason Morris

Jose Sanchez was a great salesman, he helped me find the right vehicle and features, even though it wasn't on the lot. When my dad arrived at my request to validate the deal and my choice, he was so impressed with the car, service, and the deal made that he bought an identical car, too. Jose was awesome and gave us great support, service, follow up, and commitment to making my first car purchase a great, happy experience. My dad is thoroughly impressed with jose, too. Thank you,

Brenda Manley

Jose Sanchez, our salesman, was great. He spent an extensive amount of time with my son earlier in the day, helping him with his first car purchase and it was a great experience. Jose was very conscientious, considerate, and respectful to my son and wife who was there for my son. She and I purchased a second Mustang solely on Jose's willingness, dedications, and respect. I never make any purchase on a whim until this day. I bought the Mustang for fun and nostalgic purposes, not that I needed a car. Jose and team were really great, supportive, caring, compassionate, and committed to make our realtionship during the vehicle purchase very comfortable and relaxed. I went to the dealership to co-sign a loan for my son and eded up buying a car myself. Thank you, the best important decision I ever made. Even more awesome is the bond that my son and I have gained since purchasing the same vehicle with Jose's assistance. Thank you,

Michael Manley

I did the majority of my "experience" over the internet. Dean Simon was most helpful answering questions by e-mail. He made a house call to bring the Fusion to us and was personable and kind. We are in our 80's and were not looking forward to buying a new car, but the Town Car was 15 years old and we felt the need to upgrade. Thank you,

Richard Reahm

Hadn't planned on making a purchase that day but we were so impressed with the vehicle and the customer service that we went ahead and made the purchase that day. Thank you,

B Biggs

We really like doing business with Darren in the service department. He has always been kind and informative. He is the reason we bring both our Expedition and Ranger to Ken Grody for service. We hope Ford appreciates what a great employee Darren is for your company. Thank you,

Gary Barberio

Excellent service and a great salesman. Thank you,

John Gordon

Robert LImon and Tyler Gallant were very helpful. Thank you,

Edward Seidlitz

I've owned several Fords and Lincoln products before and I was never disappointed in my choices. Jose helped me select a car to fit my needs. I'm a very happy customer. Thank you,

Vivian Murray

Excellent sales team. There was no feeling of being pressured into buying the car. We didn't even think we were going to buy it that night but the salesman was very helpful and knowledgable about the car. If he didn't know as much as he did about the car and all of its features and functions, even with all of our many questions, we wouldn't have purchased it. And they worked with us on our trade in which we felt was a fair value. They were also willing to work with us to get the sale completed and the entire process went by fast and smooth. Everyone acted professional. Thank you,

Stacey Hirsch

Very friendly and knowledgable sales team who worked well with me and my husband. Thank you,

Corinnes Schipke

Ski was very calm and not pushy and left it up to us what we wanted to buy and made buying our new truck a pleasure. Always been a Ford fan and love our new truck. Thank you,

Andrew Borden

It was a great buying experience. I did not feel presssured and the sales person actually listened to what type of vehicle I wanted and the equipment I was looking for and he only directed me to those vehicles that met my criteria. What a surprise unlike the other dealerhships I have been to in the past where it seems to be just pick a vehicle and move on. Ken Grody stands out from the competition. Thank you,

Jody Knisley

Great experience with Ken Grody! Everyone was friendly and honest. Thank you,

Helen Burlew

First time buying new car and was very satisfied with treatment and purchase. Thank you,

Sylvia Mendoza

My sales person (Shane) brought the truck to my home so that I didn't need someone to give me a ride to the dealership. That was a nice touch. Thank you,

Charles Miller

They address whatever problem prompltly and very trustworthy. Thank you,

Matthew Bagby

Overall experience was good, considering that this was my first new car purchase. The standout for me really was my sales person Dean Simon. He was especially helpful. If it had not been for him I probabally would have either gone somewhere else or not purchased a new vehicle all together. Thank you,

Carlos Ayala

Mike in service is a real gentleman and is very helpful with any service Ken Grody does to my vehicle. Thank you,

Barry Testa

Great dealership. Experienced, knowledgable and helpful sales personnel. Thank you! We love our Edge! Thank you,

Rex & Kathi Coe

The salesperson was good at making me feel at ease and very comfortable, it was enjoyable experience. Thank you,

Don Chaney

Great car, great service and happy with overall buying experience. Thank you,

Irma Dickerson

Overall, very nice experience. The salesman were the key to the sale. Thank you,

Dennis Booth

Have perosnally purchased or leased 8 cars form Ken Grody Ford. Have always found them to provide excellent service. Thank you,

Piercan USA Inc

Everyone that I have come in contact with are excellent in what they do and are people with excellent people skills. Dennis Zeigler is the service writer I request. Thank you,

Elijah Kindred

Ski Wisniewski is a natural salesman, knows the product well and treats his customer very professionally. The paperwork was also handled well. Thank you,

Sara Woollard.

Friendly and professional service. Thank you,

David Shaputis

Excellent!!! AAA+ Thank you,

Noah Sanchez

Ski did a great job. We are extremely satisfied. Thank you,

Ryan Brandenburg

Thanks for asking about the service I get. Thank you,

Donna Sasso

Mike, my service rep has gotten familiar with my vehicles and is always very good at getting us in and out, handling any issues and reporting back to me quickly. Mike is very good and is the main reason we continue to come back, along with the quality of the work the dealer does. Thank you,

Tim Terrell

Dear Mr. Grody,For the past several years, my wife and I have been pleased and satisfied with the service. On numerous occasions we have referred our friends and neighbors to you for their auto needs. Mr. Dennis Zeigler, as you already know, is an invaluable cog in your Service Dept. He goes about his business in an efficient, friendly and reliable manner. Special Kudos for him. Most Sincerely,

William B. Harris

I would just like to write and leave a comment for Kevin and Robert. Thank you for an excellent transaction. I am more than happy with all aspects of the Ford F150 I got from you guys. In addition, I cannot say enough good things about Kurt Maletych. He took personal interest in my deal, and as I have been in and out the last couple weeks, it seems as that is his everyday practice of making sure he gets return customers. I would like to thank Ken Grody Ford for all of its military support and due to the experience with Kurt, Kevin, and Robert, you have a customer for life. Thanks for taking care of the Marines of Camp Pendleton and hopefully see you soon to pick up something new!! Sincerely,

Mike DiPerna SSgt/USM Ford F-150